ecommerce, online sales, sales

A Comprehensive Farfetch Review: Is It Legit in 2023?

FarFetch Review

In the realm of luxury fashion, Farfetch stands out as a global online platform connecting customers with top designers and boutiques worldwide. Offering a diverse selection of luxury fashion items, it caters to discerning shoppers seeking the latest trends and exclusive finds. But with the rise of numerous online shopping platforms, how can you be sure that Farfetch is the right choice for your luxury fashion needs? Is it legit in 2023? Let’s dive into an in-depth Farfetch review and explore its authenticity, pricing strategy, customer experiences, and more.

Short Summary

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  • Farfetch is a reliable online luxury fashion marketplace offering customers peace of mind with items shipped directly from designers and brands.

  • Customers praise Farfetch for its product variety, pricing, shipping speed and user-friendly interface. Some have reported issues with delivery and customer service.

  • For a successful shopping experience on Farfetch compare prices, review return policies & fees/delivery times. Contact customer service if needed.

Exploring Farfetch: The Online Luxury Fashion Marketplace

farfetch review

Farfetch is a pioneer in the online luxury fashion marketplace, offering an extensive collection of over 1,400 renowned brands and connecting customers with leading designers and boutiques worldwide. By collaborating with brands and designers, Farfetch is able to curate a unique shopping experience for its customers, with many items shipped directly from the designer or brand. This ensures that you are purchasing genuine, high-quality products from the source.

One of the key benefits of shopping on Farfetch is the platform’s ability to provide a greater availability of items compared to buying directly from designers. Often, designer items are no longer available in the desired color or size on the designer’s website by the time a customer has decided to order. Farfetch steps in to cater to customer requests, even when items are sold out elsewhere.

With Farfetch’s headquarters located in London, the platform accepts payments from various credit card providers, including Visa, Mastercard, and American Express. As a reliable credit card provider, it allows for a seamless and secure shopping experience, making it a go-to destination for online shopping aficionados.

Assessing Farfetch’s Authenticity

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When it comes to authenticity, Farfetch has built a reputation for being farfetch legit in the online luxury fashion marketplace. With items usually shipped directly from designers and brands, product legitimacy is ensured, giving customers peace of mind. Farfetch is not just another online shopping platform – it’s a trusted source for luxury fashion enthusiasts.

To maintain high standards, boutiques partnering with Farfetch are required to comply with strict guidelines regarding the quality of merchandise, safety regulations, and customer satisfaction. This means that when you shop on Farfetch, you can trust that you’re receiving top-notch products from reliable sources.

Shipping and Packaging

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Farfetch’s shipping policy aims to provide customers with a seamless shopping experience by connecting them with luxury fashion items from various designers and boutiques worldwide. However, shipping times and locations may vary depending on the item and its origin, so it’s essential to be aware of these factors when ordering. For orders over $200, Farfetch offers free shipping, making it even more attractive for customers seeking luxury fashion items.

When it comes to packaging, you can expect your purchases to arrive in the designer’s original packaging, ensuring that your luxury items are well-protected during delivery time and transit. It’s worth noting that some customers have reported issues with delivery and packaging. Delays in delivery and damaged packaging are not uncommon, but these issues can often be attributed to delivery partners or individual boutiques rather than Farfetch itself.

Evaluating Farfetch’s Pricing Strategy

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Farfetch’s competitive pricing can be attributed to its strategic partnerships with over 700 global boutiques, elimination of physical store costs, and sale of pre-owned items. These factors contribute to making the purchase of some items on Farfetch cheaper than on other platforms, providing customers with great deals on luxury fashion products.

However, pricing on Farfetch may not always be consistent across all items and vendors. While Farfetch does not have full authority over the pricing of items on its platform, it does take measures to ensure competitive pricing, such as offering cost-effective shipping options and a user-friendly interface. As a customer, it’s essential to compare prices with other websites and ensure you’re getting the best deal possible.

When shopping on Farfetch, it’s also important to be aware of return policies, shipping fees, and delivery times to ensure a smooth shopping experience. Keep in mind that the price of an item is only confirmed upon checkout, so adding an item to your bag or wishlist does not guarantee a certain price.

Customer Experiences: Real Farfetch Reviews

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Farfetch has garnered a 3.7-star rating on Trustpilot, reflecting a generally positive customer experience. Customers praise the platform for:

  • its extensive product variety

  • competitive pricing

  • fast shipping

  • user-friendly interface

These reviews highlight the positive aspects of shopping on Farfetch and showcase the platform’s commitment to providing a seamless luxury shopping experience.

However, as with any online shopping platform, some negative reviews also exist. Some customers have reported issues with delivery and customer service, but these complaints often stem from delivery partners or individual boutiques, not Farfetch itself. It’s essential to consider both positive and negative experiences when evaluating Farfetch as a luxury fashion destination.

Despite the negative reviews, the websites shows the majority of customers seem to have positive experiences with Farfetch and are satisfied with the platform’s offerings. With a wide range of luxury fashion items, competitive pricing, and a user-friendly interface, Farfetch remains a trusted source for luxury fashion enthusiasts.

Addressing Common Farfetch Complaints

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Common complaints about Farfetch, sometimes labeled as a very bad company or an awful company, include slow delivery, faulty shoes, poor quality items, and inconsistent pricing. However, it’s important to note that these issues can often be attributed to delivery partners or individual boutiques rather than Farfetch itself. The platform works hard to maintain high standards and ensure a positive shopping experience for its customers.

To better understand these complaints and how they may be addressed, let’s explore the return policy and refund process, as well as the accessibility of Farfetch’s customer service.

Return Policy and Refund Process

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Farfetch offers a 14-day free returns policy for orders in their original condition and packaging. This allows customers to shop with confidence, knowing that they can return items that don’t meet their expectations. To be eligible for return, items must be in an unworn, undamaged, and unused condition, with all tags attached and the original packaging intact.

The return policy is as follows:

  • The deadline for returns is 14 days from the date the order was received.

  • Refunds are processed by reversing the original payment method.

  • Refunds typically take up to 14 business days to complete.

By offering a generous return policy and straightforward refund process, Farfetch aims to ensure customer satisfaction and maintain its reputation as a trusted luxury fashion platform.

Customer Service Accessibility

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Farfetch’s customer service team, also known as the farfetch customer service, is available via phone and email, with quicker response times available through phone calls. Although the platform does not currently offer an online chat option for customer request, customers can still expect timely assistance through the available contact methods.

Farfetch’s customer service team operates between 9:00-18:00, Monday to Friday, ensuring that customers can receive support during regular business hours.

By providing multiple contact methods and accommodating hours of operation, Farfetch demonstrates its commitment to addressing customer concerns and inquiries. When shopping on Farfetch, it’s essential to keep in mind the available customer service options and reach out for assistance whenever needed.

By being proactive and utilizing the resources provided in their own interest, customers can ensure a successful and enjoyable shopping experience on the platform, demonstrating excellent customer care skills in handling customer requests.

Comparing Farfetch Alternatives

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While Farfetch is a popular luxury fashion platform, it’s worth considering alternative services such as SSense, Net-a-Porter, and Mytheresa. Each of these platforms offers a curated selection of luxury fashion items, but with varying customer service options and shipping policies.

Net-a-Porter, for example, is a London-based alternative that provides a wide array of luxury fashion, accessories, and beauty products from renowned designers globally, including a Tory Burch bag, with expedited delivery and returns accepted within 28 days. SSense, on the other hand, offers around-the-clock chat support, ensuring that customers can receive assistance at any time. Mytheresa, a company based in Munich, offers free shipping and accepts returns within 30 days, providing a convenient and cost-effective shopping experience for those who may need over a month to decide on their purchase, without the worry of dealing with a scam site.

By comparing these alternative platforms, you can make an informed decision about where to shop for luxury fashion items and find the best fit for your needs and preferences.

Tips for a Successful Farfetch Shopping Experience

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To ensure a successful shopping experience on Farfetch, it’s essential to keep a few key tips in mind. First, make sure to compare prices across the website from various vendors to ensure you’re getting the best deal possible. With a wide range of items available, it’s crucial to do your research and find the most competitive pricing.

Next, carefully review Farfetch’s return policies, shipping fees, and delivery times before making a purchase, keeping the principle of “buyer beware” in mind. This will help you avoid any unexpected surprises and ensure that you’re fully informed about the process.

Finally, don’t hesitate to contact Farfetch’s customer service team with any questions or concerns. By proactively addressing any issues and utilizing the resources provided, you can make the most of your luxury shopping experience on Farfetch.


Throughout this comprehensive review, we’ve explored the ins and outs of Farfetch, from its authenticity and pricing strategy to its return policies and customer service options. While there are some complaints, the majority of customers enjoy a positive shopping experience on the platform. With a wide range of luxury fashion items, competitive pricing, and a user-friendly interface, Farfetch remains a trusted source for luxury fashion enthusiasts. So, why not give it a try and embark on your own luxurious shopping journey?

Frequently Asked Questions

How reliable is Farfetch?

Farfetch is highly reliable. After selecting and adding items to your bag, you can continue shopping or easily checkout.

Rest assured that your shopping experience will be a seamless one.

Is stuff on Farfetch used?

Farfetch works with brands and designers to provide authentic, top-quality items for sale on its platform. Thus, it is safe to say that Farfetch items are indeed used.

What kind of store is Farfetch?

Farfetch is an online luxury fashion marketplace based in London, connecting customers to over 1,400 of the world’s top brands, designers, boutiques, and department stores. It offers exclusive items from renowned labels such as Prada, Dolce & Gabbana, Saint Laurent, Balmain, and more.

Is Farfetch a legitimate luxury fashion platform?

Farfetch is a legitimate luxury fashion platform, renowned for its authenticity due to items being shipped directly from designers and brands. This guarantees product legitimacy for customers.

What is Farfetch’s return policy?

Farfetch provides a 14-day free returns policy for orders in their original condition and packaging, ensuring you receive your refund promptly.

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